Milano Cortina 2026 Official Ticketing – Terms & Conditions of Sales

The Organising Committee for the Milano Cortina 2026 Olympic Winter Games and Paralympic Winter Games (“Milano Cortina 2026”) has established these ticketing terms and conditions of sale (the “Ticketing Terms and Conditions”) for the sale and use of Tickets for the Games. These Ticketing Terms and Conditions define the conditions under which any Person may purchase Tickets providing access to Sessions of the Games for which an access pass is required, as well as the conditions of use of a Ticket by a Ticket Holder (as these terms are defined below).

1. Definitions

In these Ticketing Terms and Conditions, terms commencing with a capital letter shall have the meaning assigned to them below, unless specified otherwise or dictated otherwise by the context. Where required or permitted by the context, the singular of each such defined term shall also include the plural and vice versa.

“Advancement” refers to a situation where a Session commences earlier than the timing initially stated on the Ticket, but on the same calendar day as initially scheduled;

“Souvenir Ticket(s)” means the paper version of the Tickets that may be purchased by the Purchaser and/or the Ticket Holder, as applicable;

“CONI” refers to the Italian National Olympics Committee, located in Rome, Italy;

“Covid-19 Pandemic” refers to the global pandemic caused by the SARS-CoV-2 coronavirus (Covid-19), all its existing or upcoming variants, and all the related health and travel restrictions that may be issued by governments to combat the pandemic;
“CIP” refers to the Italian Paralympic Committee, located in Rome, Italy;

“Data Protection Laws and Regulations” refers to the EU’s General Data Protection Regulation 2016/679 (as amended and replaced if applicable) (“GDPR”) and the Privacy and Electronic Communications Directive 2002/58/CE (as amended by directive 2009/136/EC, and as amended and replaced if applicable) and their implementations into Italian law; the Italian Data Protection Legislative Decree No. 196/2003 (“Italian Data Protection Code”) - as updated by Legislative Decree No. 101/2018, and any applicable data protection laws, as well as any measures, instructions and guidelines of the Data Protection Authorities. Any reference in the Contract to the terms “Personal Data”, “Data Controller”, “Data Processor”, “Data Subject” and to the other definitions provided for in the relevant legislation shall have the meaning specified for each term in article 4 of the GDPR;

"Cancellation" refers to a situation in which a Session cannot take place or must take place with a reduced public audience, or must cease before its completion (without Substantial Achievement) and the remainder of the Session cannot resume, thereby depriving the Ticket Holders who are not able to attend of the rights associated with their Ticket;

“Delay” refers to a situation where a Session commences later than scheduled, but on the same calendar day as scheduled;

“DPA” refers to the Italian Data Protection Authority (Garante per la protezione dei dati personali);

“Draw” refers to the process established by Milano Cortina 2026 by which Persons will be randomly selected and assigned a Timeslot for the purchase of Tickets and/or Packs for the Olympic Games;

“Draw Participant” refers to any physical person registered for one or several Draws;

“Drawn Persons” means all physical persons randomly selected by a Draw from Draw Participants;

“Face Value” refers to the price paid for the acquisition of Ticket(s) and/or Pack(s) including all applicable tax but excluding any administration costs, fees and/or processing fees, exchange rates fees or any fees charged by bank institutions and/or credit card companies, and/or any additional price paid by the Purchaser for any optional product or service, incurred by the Purchaser at the time of purchase of the Ticket(s) and/or Pack(s);

“Fan26” refers to the free and globally accessible Milano Cortina 2026 Games support community accessible to all and composed of all those who have signed up to become a Fan26 member (“Fan26 Members”);

“Force Majeure”refers to an event beyond the control of the affected party that could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects could not be avoided by appropriate measures, including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, public health emergency (including epidemics and/or pandemics such as the Covid-19 Pandemic), acts or regulations of national or local governments.;

“Games” refers to the Milano Cortina 2026 Olympic Winter Games and Paralympic Winter Games;

“Hospitality Packages” refers to the packages sold exclusively by the Milano Cortina 2026 Official Hospitality Provider and/or, as applicable, its network of authorised official sales agents, and that include one or more Ticket(s) for the Games in combination with other products and/or services;

“IOC” refers to the International Olympic Committee, based at Maison Olympique, 1007 Lausanne, Switzerland;

“IPC” refers to the International Paralympic Committee, based at Dahlmannstraße 2, 53113 Bonn, Germany;

“Pack(s)” refers to the bundle(s) including several Tickets, each providing access to one Session of the Games, sold by Milano Cortina 2026 via the Milano Cortina 2026 Official Ticket Website;

“Milano Cortina 2026 Information Point” refers to all official physical information points of Milano Cortina 2026 located, where applicable, around certain Venues, and from which Ticket Holders can obtain any information about their Tickets and/or the Sessions to which they have access;

“Milano Cortina 2026 Official Hospitality Provider” refers to the company On Location Events (headquarter at 245 Fifth Avenue, 6th Floor, New York, NY 10016, USA) (and any of its affiliated companies), the only entity authorised by Milano Cortina 2026 to sell Hospitality Packages, whether directly or via its worldwide network of authorised official sales agents, and to any Person;

“Milano Cortina 2026 Official Ticket Website” refers to the official website of Milano Cortina 2026, where Tickets for the Games will be available for purchase in accordance with the Ticketing Terms and Conditions;

“Payment Services Provider” refers to the service provider used and authorized by Milano Cortina 2026 to accept online payment by bank card for all purchases conducted via the Milano Cortina 2026 Official Ticket Website;

“Person” refers to (i) any physical persons and/or (ii) any legal entity i.e. any business entities which are not physical person, or any other entity with legal personality;

“Personal Data” refers to any information relating to an identified or identifiable physical person within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council dated 27 April 2016 on the protection of physical persons regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation);

“Postponement” refers to a situation in which a Session that has not yet started is postponed to a later date than originally scheduled;

“Purchaser” refers to any Person having rightfully acquired a Ticket from the only authorised sources of Tickets, i.e. Milano Cortina 2026 or any person designated expressly by Milano Cortina 2026, whether individually or in a Pack or Hospitality Package in accordance with the Ticketing Terms and Conditions;

“Resale Platform” refers to the official platform operated by Milano Cortina 2026 for the resale of Tickets, in accordance with the terms and conditions of said Resale Platform;

“Session” refers to a period of time for which a given Ticket for a cultural and/or sporting event organised by Milano Cortina 2026 has been issued by Milano Cortina 2026 (including preliminary phases, qualifying rounds, the various phases and finals of sporting competitions, training sessions, the opening ceremony, the closing ceremony, medal and other ceremonies);

“Special Conditions” refers to any conditions that may be applicable, in addition to the present Ticketing Terms and Conditions, to a specific group (e.g., business entities, local authorities, stakeholders of the Games) and/or to certain events or Sessions;

“Substantial Achievement” refers to a situation where a Session could not be fully completed at the scheduled time but has been substantially completed, such to be determined by Milano Cortina 2026 in its sole discretion;

“Suspension” refers to the temporary halt of a Session that has already started but that has not been fully completed, and which will be scheduled to start again at a later time or date;

“Ticket(s)” refers to official tickets issued by Milano Cortina 2026 giving access to events and/or ceremonies taking place during Sessions of the Games. Each Ticket provides access to only one (1) Ticket Holder per Session of the Games;

“Ticket Holder” refers to any physical person in rightful possession of a Ticket. The Ticket Holder may be (i) the Purchaser of the Ticket acquired from Milano Cortina 2026, the Official Hospitality Provider, or the online Resale Platform or (ii) the Person for whom the Purchaser has acquired the Ticket, or (iii) a Person to whom a Ticket has been transferred in accordance with these Ticketing Terms and Conditions, or (iv) the Person having received a ticket from a business entity that purchased the Ticket in compliance with these Ticketing Terms and Conditions and any applicable specific terms and conditions; whether the Ticket was purchased alone or in a Pack or Hospitality Package;

“Ticketing App” refers to the official app which will be made available by Milano Cortina 2026 to issue Tickets for the Games and to regulate access to the Venues;

“Timeslot” refers to the specific time window assigned to each Drawn Person for the purchase of Tickets and/or Packs;

“Venue” refers to a location, where one or more Sessions of the Games are held, including the immediate surrounding area and security perimeter;

“Venue Rules” refers to all the applicable rules and regulations of each Venue, the details of which may be communicated or displayed on site, in the surrounding security perimeter and/or available on the website of the said Venue.

2. Scope, enforceability and modification of the Ticketing Terms and Conditions

The present Ticketing Terms and Conditions are applicable to any Purchaser of an individual Ticket and/or Pack, subject to any limitations outlined in any Special Conditions. The present Ticketing Terms and Conditions also apply to any Ticket Holder and to any Purchaser and/or Ticker Holder of a Ticket purchased through a Hospitality Packages. For the purposes of the present Ticketing Terms and Conditions, it is specified that any invitee is considered a Ticket Holder. All Ticket Holders must comply with these Ticketing Terms and Conditions.

All Purchasers acknowledge having read and accepted the present Ticketing Terms and Conditions prior to acquiring their Ticket(s) and guarantee that any Person having received a Ticket will comply with the present Ticketing Terms and Conditions (accessible on the resources section on the client ticketing portal) as well as any rules applicable to the Venues where each Session will take place. In case of a discrepancy between the Venue rules and the Ticketing Terms and Conditions, the former will apply.

Milano Cortina 2026 reserves the right to modify the Ticketing Terms and Conditions at any moment and without prior notice. Any modification to the Ticketing Terms and Conditions by Milano Cortina 2026 shall apply immediately (unless as otherwise indicated by Milano Cortina 2026). All Purchasers consent to these Ticketing Terms and Conditions for themselves and on behalf of the Ticket Holders whom the Purchaser invites (i.e., the Purchaser shall ensure that the rightful Ticket Holder, or the legal guardian or tutor acting on behalf of or responsible for the invited Ticket Holder, understand(s), agree(s) with and will conform to these Ticketing Terms and Conditions).

The rights of Ticket Holders with regard to Tickets are limited to those expressly granted by Milano Cortina 2026 under the Ticketing Terms and Conditions and any mention on the Ticket. Milano Cortina 2026 may issue distinct rules and/or Special Conditions for any particular event organised by Milano Cortina 2026 or for any specific group (such as business entities), in which case the concerned Ticket Holders will be subject to these distinct rules and/or Special Conditions in addition to the Ticketing Terms and Conditions. In case of a discrepancy between the distinct rules/Special Conditions and the Ticketing Terms and Conditions, the former will be applicable for the relevant provisions. Milano Cortina 2026 reserves the right, in addition to these Ticketing Terms and Conditions, to subsequently inform the Ticket Holder with regards to the performance of its obligations provided for in these Ticketing Terms and Conditions, without jeopardizing the main purpose of the contract.

3. Conditions and procedures for purchasing Tickets via the Milano Cortina 2026 Official Ticket Website

3.1 Who may purchase Tickets via the Milano Cortina 2026 Official Ticket Website?

The purchase of Tickets via the Milano Cortina 2026 Official Ticket Website is open to any physical person aged over 16 years or to any authorised business entity, as the case may be, in accordance with the Special Conditions that are applicable to them.

3.2 Ticket purchase procedure

In order to ensure as wide a distribution of Tickets as possible to the largest possible number of Draw Participants, Milano Cortina 2026 has decided to hold one Draw which may be subject to a particular set of rules. The Draw will determine the round and time slot of purchase for each Draw Participant who signs up on the ticketing sign-up page. All Draw Participants will be guaranteed to be drawn and the opportunity to purchase individual Tickets and/or Packs.

In order to foster public engagement in the Game celebrations, Milano Cortina 2026 has decided to establish Fan26 conferring benefits to Fan26 Members. However, membership to Fan26 does not guarantee the ability to be part of the Draw process, this right being solely reserved to Persons being registered for the Draw, having been assigned a Timeslot. Milano Cortina 2026 does not guarantee to registered Persons the ability to choose among all Tickets. and/or Packs. The choice of Ticket and/or Pack is subject to the availability among the remaining Tickets and/or Packs during the Timeslot allocated to the Drawn Person. The conduct of the Draw is more fully described on the Milano Cortina 2026 Official Ticket Website.

Any Person wishing to buy Tickets and/or Packs for the Olympic Games, whether or not they are Fan26 Members at the time of the purchase, must also register on the Milano Cortina 2026 Official Ticket Website, in order to receive a Timeslot for the purchase of Tickets and/or Packs, subject to availability.

Registration to participate in the Draw must be made during the registration period and before the deadline communicated by Milano Cortina 2026 on the Milano Cortina 2026 Official Ticket Website. No registration made after said deadline will be taken into account for the Draw. Milano Cortina 2026 declines all liability for any delayed or absent registration during the periods specified by Milano Cortina 2026.

Since all registered Persons will be part of the Draw mechanism of the purchasing round, each Drawn Person will receive a personalized URL link giving them access to the Milano Cortina 2026 Official Ticketing Website in order to make their purchases during their assigned Timeslot. This link is personal and unique and shall not be shared or made available to third parties in any way whatsoever. Any Person using this link in violation of these terms may have their Milano Cortina 2026 account suspended or their Tickets cancelled. Milano Cortina 2026 reserves the right to sell Tickets outside of the Draw, subject to the conditions that it will define. Milano Cortina 2026 reserves the right to develop and implement various purchase options for the benefit of the Purchaser on the Milano Cortina 2026 Official Ticket Website.

Following the Draw phase, there will be a first come first served purchase phase, where any Person wishing to buy Tickets and/or Packs for the Olympic Games can do so after creating a ticketing account. The choice and purchase of a Ticket and/or Pack is subject to availability and may be subject to a particular set of rules.

3.3 Malfunctions and errors during the sale process

Milano Cortina 2026 will not be held liable for any damages, direct or indirect, due to the inaccessibility, or any system crash, or software bug that may affect the Milano Cortina 2026 Official Ticket Website and any malfunction affecting the internet network. Milano Cortina 2026 shall not be held liable for any damages, direct or indirect, resulting in particular from (i) the malfunctioning of any hardware or communication lines, (ii) transmission, downloading issues and/or loss of any e-mail and, more generally, with problems causing any data loss (also including loss or any damages to Personal Data), (iii) problems downloading the e-Ticket notably resulting from internet issues, (iv) any failure from Milano Cortina 2026’s suppliers and/or third parties, and (v) any failed transaction and/or refused means of payment, where such events result from circumstances beyond the reasonable control of Milano Cortina 2026.

3.4 Limitation on the number of Tickets that may be bought – ban on multiple accounts

Subject to the Special Conditions applicable to certain groups or certain events, Milano Cortina 2026 may limit the total number of Tickets, as well as the number of Tickets per sport or per Session that can be bought by a single Purchaser via their individual account in accordance with the limits specified on the Milano Cortina 2026 Official Ticket Website. Milano Cortina 2026 therefore reserves the right to refuse the sale, cancel the Ticket order, and/or to refuse entry to any Ticket Holder, where the Ticket has been purchased in excess of the number of Tickets allowed by Milano Cortina 2026.

Any physical person wishing to participate in the Draw must register using their own Milano Cortina 2026 account to the Milano Cortina 2026 Official Ticket Website. It is prohibited for any Draw Participant or Purchaser to register multiple Milano Cortina 2026 accounts or to make purchases with multiple Milano Cortina 2026 accounts. In the event any Draw Participant or Purchaser registers using multiple Milano Cortina 2026 accounts, Milano Cortina 2026 reserves the right at its sole discretion to reject the transaction, to cancel all registrations of the Draw Participant or Purchaser in question (including all past, present and future registrations, without being limited to the multiple registrations in question) and/or to cancel all Tickets (including Tickets relating to all past, present and future registrations, without being limited to Tickets purchased via the multiple registrations/accounts) purchased or held by said Draw Participant or Purchaser. In any of the above cases, cancelled Tickets will not be reimbursed. Milano Cortina 2026 reserves also the right to bring any legal actions before the appropriate courts of law.

3.5 Ticket availability

Milano Cortina 2026 reserves the right at its sole discretion to determine the total number of Tickets available for sale. Milano Cortina 2026 may increase or decrease this number at any time. Milano Cortina 2026 further reserves the right at its sole discretion to suspend or resume the sale of Tickets at any time. No Ticket order may be modified or cancelled by the Purchaser for any reason whatsoever, regardless of any increase or decrease of the total number of Tickets available for sale or the suspension or resumption of Ticket sales. Unless as explicitly stated in these Ticketing Terms and Conditions, Ticket orders that have been confirmed by Milano Cortina 2026 may not, at any time, be modified, cancelled and/or exchanged by the Purchaser and/or Ticket Holder, and no refund shall be granted by Milano Cortina 2026, at any time, for any reason whatsoever.

Milano Cortina 2026 may grant to any Purchaser the right to modify the identity of the Ticket Holder within the limits and conditions communicated by Milano Cortina 2026.

In order to ensure a fair and balanced access to the different Sessions in the different sports categories, Milano Cortina 2026 reserves the right to modify the list of Sessions offered from one slot to another to ensure variety. A Purchaser may not, under any circumstances, hold Milano Cortina 2026 responsible for the list of Sessions for purchase.

Concerning the composition of Packs and/or the purchase of several Tickets, the Purchaser is hereby informed and agrees that the schedules of the Sessions maybe modified or delayed according to sporting, meteorological or other hazards. It is therefore the responsibility of the Purchasers to ensure that they will be able to attend the different Sessions selected or in the Pack, bearing in mind such risks (in particular if they choose Sessions to be held on the same calendar day).

3.6 Price – Payment

Ticket prices will be set by Milano Cortina 2026 in euros and include VAT and any other applicable tax with the exception of any added costs mentioned in Clause 3.7 below. For any Purchaser located outside of the Euro zone, any currency conversion costs shall be borne by the Purchaser.

Several payment methods are accepted to accommodate the Purchaser’s needs on the Milano Cortina 2026 Official Ticket Website, including Visa credit cards – the official way to pay – and most other credit cards.

Prior to purchasing any Tickets and/or Packs, Milano Cortina 2026 recommends that the Purchaser carefully read all information relating to the selected Tickets and/or Packs. Milano Cortina 2026 will, prior to completion of the purchase, remind the Purchaser of the essential features and prices of the Tickets and/or Packs being purchased in legible and comprehensible terms, in accordance with Article 49 of the Italian Consumer Code (i.e. Legislative Decree no. 206 of September 6, 2005).

With reference to the Paralympic Games only, Milano Cortina 2026 reserves the right to create, for a limited time window of 24 hours - from 5 March 2025 at 10:00am CET to 6 March 2025 at 9:59am CET - prior to the general sale to the public, a sale process of a limited number of Tickets that will be reserved for Visa cardholders.

If the purchase process has not been finalized by the Purchaser by the end of the Timeslot provided, and/or the payment is refused, the concerned purchase will be cancelled and the order of Ticket(s) and/or Pack(s) will not be taken into account. Milano Cortina 2026 will not be held liable in any way whatsoever for such a cancellation. It is the Purchasers’ responsibility to ensure that they are in possession of an accepted payment method as specified on the Milano Cortina 2026 Official Ticket Website and have sufficient funds for the purchase.

Milano Cortina 2026 reserves the right to change the Tickets prices at any time, with the understanding that price charged will be based on the rates in effect at the time of the order.

3.7 Processing fees

When placing the order via the Milano Cortina 2026 Official Ticket Website, Tickets are charged at the ticket prices applicable. The Ticket price, which would cover any Ticket transaction credit card processing fees (“Face Value”), is inclusive of obligatory Italian Value Added Tax (VAT) on the day of purchase. A three percent (3%) transaction service fee on the total Face Value will be added to support Milano Cortina 2026’s ticketing system administration costs. Additional products made available to the Purchaser when placing the order may be subject to additional costs. Should any Ticket be cancelled for any reason, subject to the terms herein, such transaction service fee or price paid for additional options will not be reimbursed. For the avoidance of doubt, in the event of reimbursement as per the terms herein, only the Face Value of the Ticket will be reimbursed.

3.8 Allocation of Sessions and seating - Distribution of Tickets

Before any Tickets are issued, Milano Cortina 2026 will send, after full payment has been confirmed, a confirmation of the allocation of the Ticket(s) and/or Pack(s) to the Purchaser by e-mail to the electronic address indicated by them at the time of the order. The Purchaser and/or the Ticket Holder is solely responsible, and Milano Cortina 2026 declines all responsibility in case of error or invalidity of the contact details and in particular in the Purchaser and/or the Ticket Holder’s e-mail address.

Tickets will be issued in digital format only (QR Code or any substituted technology). Ticket Holders will therefore be required to have a mobile device that is in working order and sufficiently charged in order to be able to present their Ticket. Tickets will be released by the Milano Cortina 2026 Official Ticket Website on the date set by Milano Cortina 2026 and made available on the Ticketing App or by any other means, if applicable.

Therefore, as a general rule, no paper Tickets will be issued by Milano Cortina 2026.Should circumstances arise (including but not limited to, health, fraud or security risks), Milano Cortina 2026 reserves the right to modify the Ticket distribution method.

For Tickets purchased between start of sales until seat assignment, Milano Cortina 2026 will notify the Purchaser of their assigned seats or areas according to the Ticket category selected after seat assignment, which Milano Cortina 2026 anticipates will happen between October and December 2025 (such timeframe being subject to change as necessary, at Milano Cortina 2026’s discretion). Tickets purchased during the real time phase (after seat assignment) will be distributed immediately with seat location (Tickets purchased in different orders will not be adjacent). Ticket Holders are informed that for reasons of security or fraud and in order to combat the illicit resale of Tickets, the final Tickets with QR Code to access the Venue will be issued shortly before the relevant Sessions.

Milano Cortina 2026 will make its best effort but is not obliged to ensure wherever possible, that all seats for Tickets purchased for multiple Ticket Holders within one ticket purchase transaction for a single given Session are adjacent. The Purchaser is informed that the seats as allocated may be on either side of an aisle, in front of or behind one another. For the avoidance of doubt, Milano Cortina 2026 does not guarantee the proximity of any seats.

Milano Cortina 2026 will make its best effort but is not obliged to ensure wherever possible, that seats for a Person accompanying a Ticket Holder with disabilities obtained in the same ticket purchase transaction for a single given Session are adjacent. In any case, any Person accompanying a Ticket Holder with disabilities must be valid Ticket Holders, for the concerned Session(s). It is reminded that in order to ensure that Tickets specifically for people with disabilities which may have specific seating locations or may have special pricing are not used by spectators who, upon request, are unable to provide proof of their disability, Milano Cortina 2026 reserves the right to request official written evidence or any other supporting documentation at the entry of any Venue. Should a Ticket Holder without a disability be found entering the venue with a Ticket for people with disability, they will be requested to pay the price of the Ticket in full and be relocated to an area for people without disability. It is therefore mandatory for Ticket Holders with disabilities using a special ticket for a spectator with a disability to be in possession of documentation in Italian or English language (as issued by the authorities of their own country of residence), attesting their eligibility. Milano Cortina 2026 has the right to refuse entry to a Ticket Holder using a ticket for people with disabilities should there be no official proof of eligibility.

Milano Cortina 2026 reserves the right at its sole discretion to exchange any allocated seat for a comparable (in Milano Cortina 2026’s reasonable discretion) seat, should it be necessary for the smooth running of the Sessions, for Venue layout or for security reasons.

3.9 No right to withdrawal from the purchase

It should be noted that the right of withdrawal does not apply to orders of Tickets or Packs in accordance with Article 59, para. 1 of the Italian Consumer Code (i.e. Legislative Decree no. 206 of September 6, 2005), which states that: “The right of withdrawal […] may not be exercised for contracts covering […] accommodation services, other than residential accommodation, goods transportation services, vehicle hire, catering services or leisure activities to be provided at a given date or during a given period.”

In accordance with the provisions of Article 59, para. 1 of the Italian Consumer Code, the Purchaser acknowledges having been informed that the right of withdrawal cannot be exercised pursuant to Article 59, para. 1 of the same code.

It is therefore specified that the payment card holder is not entitled to order cancellation by Milano Cortina 2026, and the Tickets cannot be refunded or exchanged. In the event of a dispute between the customer and their bank, Milano Cortina 2026 is not obligated to accept any compensation or refund request, unless for extraordinary reasons expressly provided in these Terms and Conditions.

3.10 Nominative Tickets - Ticket name change and transfer

In accordance with the Italian law, all Tickets for the Milano Cortina 2026 Olympic Winter Games and Paralympic Winter Games are nominative, that is, each ticket must bear the name of the Ticket Holder. At the time of Ticket purchase on the Milano Cortina 2026 Official Ticket Website, it is required to assign a name to each Ticket.

Any Purchaser on the Milano Cortina 2026 Official Ticket Website may, if necessary and in accordance with the conditions set by Milano Cortina 2026, change name and/or transfer any Ticket to another person. This change name and/or transfer will be free of charge and can only take place through the Milano Cortina 2026 Official Ticket Website and/or the Ticketing App with the modalities and within the cut-off time communicated by Milano Cortina 2026. However, Milano Cortina 2026 may limit the number of transfers and/or refuse the transfer in cases of suspected fraud, illegal resale, or for security reasons. Tickets purchased by the general public on the Resale Platform may also be transferred on the Official Milano Cortina 2026 Ticket Website and/or the Ticketing App under the same limitations and conditions.

In order to comply with the above provisions, there will be checks of personal identification documents at the entry point of a Venue to assure the user of the Ticket is the person whose name is on the ticket. Milano Cortina 2026 reserves the right to refuse entry to the Venue if the user of the Ticket is not the same person as indicated on the Ticket / associated to the Ticket. Should entry be denied for this reason, Milano Cortina 2026 reserves the right to cancel the Ticket without reimbursement and resell the Ticket to another spectator.

Tickets sold by Milano Cortina 2026 via the stakeholder Ticket portal and Tickets purchased from the Milano Cortina 2026 Official Hospitality Provider also require names to be assigned to each Ticket. Entry to a Venue may be refused if the user of the Ticket is not the same person as indicated on the Ticket / associated to the Ticket. Should entry be denied for this reason, Milano Cortina 2026 reserves the right to cancel the Ticket without reimbursement and resell the Ticket to another spectator. For Tickets purchased via the stakeholder Ticket platform or from the Milano Cortina 2026 Official Hospitality Provider, no fees will be charged to change names or transfer a ticket to another spectator.

4. Official Resale Platform

4.1 Resale Platform Availability

The Resale Platform will be accessible exclusively through the Milano Cortina 2026 Official Ticket Website and Ticketing App, starting from 10th December 2025. Access is granted only to users registered with a Milano Cortina 2026 account. The resale of Tickets by a Ticket Holder is subject to the terms and conditions provided under Clause 11 below.

4.2 Exclusive Resale Channel

Tickets may be resold by a Ticket Holder exclusively through the Resale Platform. Any other channel of resale is prohibited and any violations shall be subjects to Clause 11 below.

4.3 Permitted resale of Tickets

4.3.1 In the case of multiple Ticket purchases, the Ticket Holder may choose to sell all or some of the Tickets, while the resale of any ticket packages is not permitted as set forth in Clause 11 below. 4.3.2 The resale of the Tickets held by any Person with disabilities or Paralympic Games Tickets held by a Person under the age of 14 years as well as by the mandatory Person accompanying such Ticket Holders according to Clauses 3.8 and 6.4 is not allowed. Accordingly, Clause 4.4.3 shall apply.

4.4 Withdrawal and cancellation from resale

4.4.1 Tickets listed for sale on the Resale Platform can be withdrawn by the Ticket Holder at any time prior to purchase. Once a sale is validly completed, Tickets cannot be returned to the relevant seller.

4.4.2 Resale of Tickets is permitted only until thirty (30) minutes before the commencement of the relevant Session, after which any resale listing on the Resale Platform shall be automatically cancelled. Following such cancellation, the Ticket Holder shall retain the right to use the Ticket for access to the Session.

4.4.3 Ticket Holders with disabilities, as well as Ticket Holders for the Paralympic Games under the age of fourteen (14) years and the mandatory Person accompanying such Ticket Holders in accordance with Clauses 3.8 and 6.4, who intend to resell the relevant Tickets, must contact Milano Cortina 2026’s contact center requesting the Ticket cancellation. Within forty (40) Business Days from the relevant request, Milano Cortina 2026 will refund to the Purchaser the Ticket Price at face value, excluding any administration costs, fees and/or processing fees, exchange rates fees, and any fees charged by bank institutions and/or credit card companies, and/or any additional price paid by the Purchaser for any optional product or service.

4.5 Resale Fees

When placing an order through the Resale Platform, Tickets will be listed at the Ticket Face Value. The following resale fees apply to transactions on the Resale Platform:

Buyer Fee: A fee of 10% of the Ticket Face Value, payable by the buyer of the Ticket at the time of purchase in addition to the Ticket Face Value.

Seller Fee: A fee of 5% of the Ticket Face Value shall be deducted directly from the amount payable to the Ticket holder upon sale

4.6 Refund to the Seller

Once the Ticket sale via the Resale Platform is validly completed, the resale amount, net of the Seller Fee provided under Clause 4.5, will be credited to the bank account of the Ticket Holder seller within 40 Business Days.

4.7 Revocation and Suspension of Offers

Milano Cortina 2026 reserves, at its sole discretion and for operational reasons, the right to revoke, suspend, or cancel, in whole or in part, any resale offer, without any obligation to provide notice or to recognize compensation or liability of any kind.

5. Purchase of Tickets in violation of the Ticketing Terms and Conditions

5.1 Cancellation in the event of fraud or suspected fraud

In the event of any proven or suspected fraud in relation to any Ticket order, or of any breach of the Ticketing Terms and Conditions, Milano Cortina 2026 reserves the right to cancel any order, with no reimbursement, including any validated, litigious orders from the Purchaser, and/or any transfers or assignments of Ticket(s) and/or Pack(s), and/or any Ticket(s) and/or Pack(s) which have been issued, if applicable.

Milano Cortina 2026 Official Ticket Website and the Ticketing App, if applicable, use secure payment systems put in place by the Payment Services Provider and by a company in charge of security checks designed to prevent data breaches. However, Milano Cortina 2026 is under no obligation to detect bank fraud. In the event of any suspected fraud, Milano Cortina 2026 reserves the right to question the Purchaser in order to verify the identity of the user of the suspect payment. In the event of any failure or refusal to respond, and if the suspicion of fraud persists, Milano Cortina 2026 reserves the right to cancel the Ticket order.

Tickets may only be validly purchased via the Milano Cortina 2026 Official Ticket Website, from the Milano Cortina 2026 Official Hospitality Provider (and/or any authorised official sales agents of the latter) or, if applicable, from private individuals exclusively via the Resale Platform in accordance with its terms and conditions. Milano Cortina 2026 reserves the right to cancel any Ticket sold and/or acquired in breach of these Ticketing Terms and Conditions, with no reimbursement, notably where such a Ticket has been sold by and/or acquired from an unauthorised Ticket reseller.

In any of the above cases, Milano Cortina 2026 reserves the right to retain the price paid by the Purchaser in addition to any additional fees paid when placing the order. This penalty clause shall not prevent Milano Cortina 2026 from claiming any damages from the Purchaser at its discretion.

Milano Cortina 2026 will cancel any Ticket acquired via bank card fraud, whether the Ticket Holder is the Purchaser who committed the act of fraud or not.

5.2 Placement on an exclusion list

Milano Cortina 2026 may, in compliance with applicable regulations, place the Purchaser / Ticket Holder on an exclusion list preventing them from obtaining any Tickets and/or from gaining access for Sessions of the Games as a result of fraud, an administrative or judicial ban from the stadium or competition, or a violation of the present Ticketing Terms and Conditions and/or any applicable internal regulations of the Venue(s).

5.3 Use of software packages and/or apps

It is strictly prohibited to use any software covers apps to automatically order or purchase Tickets and/or Packs via the internet or which reproduce the online purchasing activities of multiple individuals and/or the Tickets or QR Codes contained therein. Should Milano Cortina 2026 deem that Tickets and/or Packs have been obtained via any such process, the Tickets and/or Packs in question shall be cancelled and the Purchaser of such Tickets and/or Packs will be refused access to the corresponding Sessions or to any other relevant location. No reimbursement will be possible in such cases. Any Ticket and/or Pack obtained via a distribution channel other than those authorised and communicated by Milano Cortina 2026 shall be null and void, and may be cancelled without the Purchaser being entitled to any form of reimbursement.

6. Access to the Venues and Sessions

6.1 Smartphone and Ticket requirements

Access to the Venues is strictly restricted to Ticket Holders. The Ticket Holder acknowledges and agrees that access to the Venues will only be granted upon presentation of a valid Ticket on the Ticketing App. The Ticket Holder shall have a working smartphone with sufficient charge. In the event of any problems with the Ticketing App and/or the digital Ticket, the Purchaser and/or the Ticket Holder are encouraged to contact the Milano Cortina 2026 customer service or one of the ticket resolution offices indicated by Milano Cortina 2026, which may be located near the entrance of each Venue.

Milano Cortina 2026 reserves the right to refuse Venue access to any Person unable to present a valid Ticket rightfully acquired from Milano Cortina 2026 Official Ticket Website and/or from Milano Cortina 2026 Official Hospitality Provider. Access to a Session may also be refused to any Person who does not comply, in any way, to the present Ticketing Terms and Conditions, the Health Protocol, or any other rule set out by Milano Cortina 2026 or Venue concerned. Access to a Venue or Session will also be refused to any Person who, as of the date of the Session, is subject to an administrative or judicial ban from a stadium, or any Person placed on an exclusion list in accordance with section 5.2. Such individuals may be expelled from the relevant Venue and Milano Cortina 2026 shall have no obligation to reimburse or compensate.

The Ticket Holder is prohibited from reselling the Ticket outside the Resale Platform. Any resale must occur on the Resale Platform made available by Milano Cortina 2026 and in accordance with the terms and conditions of use of said Resale Platform. Any Person who has purchased a Ticket in violation of the Ticketing Terms and Conditions may not be allowed to enter the Venue or attend the Session, and the Ticket may be cancelled.

Milano Cortina 2026 reserves the right to ask a Ticket Holder to present their Ticket during a Session or when leaving the Session.

6.2 Security and Health measures for access to Venues and Sessions

The Ticket Holder must arrive at the Venue sufficiently in advance of the Session’s start time in order to comply with entry formalities and security checks. Ticket Holders are hereby informed that Milano Cortina 2026 may put in place security measures, including but not limited to a security perimeter (anti-terrorism measures and any other risks) and/or health measures (e.g., Covid-19 protocol). These measures may prolong the time it will take to enter the Venue.

If a Ticket Holder is late, they may be subjected to further delay before being allowed to access the Venue where the corresponding Session is taking place. If such a situation occurs, no reimbursement or compensation will be issued by Milano Cortina 2026.

The Ticket Holder agrees to submit to any Ticket checks, as well as to any other screening, including but not limited to, any security screening, electronic or physical pat-down, visual and/or electronic inspection of his or her personal belongings, at the entrance and/or within the Venues, in accordance with all applicable regulations. Ticket Holders accept and acknowledge that in the event of refusal to submit to such identity and security checks, or to any health test that may prove necessary due to the circumstances, their access to the Venue may be refused and no reimbursement or compensation will be issued by Milano Cortina 2026.

If, upon reaching their assigned seat, the Ticket Holder finds that it is occupied by another spectator or a photographer, such Ticket Holder must promptly report the situation to the authorized personnel of Milano Cortina 2026 in order to obtain the assignment and availability of the seat to which they are entitled.

Ticket Holders who are clearly intoxicated, whether under the influence of drugs or any other narcotics, who present any kind of safety risk due to their behaviour, or who engage in any behaviour contrary to these Ticketing Terms and Conditions may be refused access to or removed from the Venue and may not claim any reimbursement from Milano Cortina 2026.

Any behaviour by a Ticket Holder that, in Milano Cortina 2026’s view, creates a dangerous situation, puts at risk an individual’s personal security, is against public order, interferes in any way with the orderly execution of a Session or disrupts the enjoyment of a Session and/or is in breach of Clause 6.1 of these Ticketing Terms and Conditions is forbidden and may result in a refusal of admission to or removal from the Venue without reimbursement and without prejudice to any further action Milano Cortina 2026 may be entitled to take.

The following is an illustrative list of prohibited and restricted behaviour within any Venue: fighting, public drunkenness, smoking, gambling, unauthorised money collection, any activity related to marketing or advertising (including, for the avoidance of doubt, individual or group ambush marketing), activity or protest related to unions, political or religious subjects, sale of goods by unauthorised individuals or in unauthorised places (booths, mobile fast food restaurants, refreshment areas, etc), unauthorised Ticket sales, unauthorised transmissions and/or recording through mobile telephones or other instruments (video cameras, tape recorders, etc), entry of unauthorised journalists/reporters with taping or recording equipment and/or video cameras, flash photography, attempting to access restricted areas, requesting money or other goods without unauthorised (for example, musicians or singers at the entrance to or in the Venue, charity collectors, beggars), standing on Ticketed seats, interfering with the operation of a Session, disturbing other Ticket Holders’ enjoyment of a Session, disrupting the comfort or safety of other Ticket Holders and any other activity that Milano Cortina 2026 deems dangerous or inappropriate.

6.3 Respecting the timetables

The Ticket Holder must comply with the timings of the Sessions (as may be updated, as applicable, in the event any changes or Delay). The Ticket Holder also must, where applicable, sit in the seat assigned to them within the Venue or stand in the area assigned to them within the Venue, and comply with any other instruction stated on the Ticket or communicated by Milano Cortina 2026 within the Venues or by any other manner with regard to the concerned Session.

Milano Cortina 2026 reserves the right to restrict or delay a Ticket Holder’s entry to the Venue for operational reasons (e.g., when the previous Session is delayed). Milano Cortina 2026 will not be liable for any consequences resulting from such restriction or delay. In such situations Tickets will not be exchanged or refunded.

6.4 Rules concerning minors

Any Person below the age of 14 years must be accompanied by a responsible adult who is 18 years or older at the time of Session; Milano Cortina 2026 shall bear no liability in this regard. Any unaccompanied minor between the age of 14 and 17 must have a valid document for proof of age. For security reasons, access to the Sessions and/or Venues is not recommended for children below the age of 4 years. However, children below the age of 4 and under at the moment of the Session may enter the Venue provided that they will be held securely on the lap (upper legs) or in the arms of their accompanying adult. All spectators from the age of 4 and above at the moment of the Session will require a Ticket. Ticket Holders are in all circumstances responsible for the minors under the age of 14 years in their party (who, in any case, must be Ticket Holders of a valid Ticket for the concerned Session(s)).

7. Required conduct in and around Venues

7.1 Prohibited conduct

• Climb over fences or barriers, or cross any system designed to contain the public;

• Use, in the sitting or standing areas, items in a way that could obstruct the view (including, but not limited to, umbrellas or flags);;

• Run, jostle or slide;

• Enter the field of play or any other areas subject to the mandatory possession by the Ticket Holder of a Ticket and/or an official Milano Cortina 2026 accreditation;

• Sell or offer for sale any promotional or commercial item within or in the proximity of the Venue without prior authorisation from Milano Cortina 2026;

• Bring in or retain balls or other sports accessories that may be used or resemble those used by the athletes during the events of the Games;

• Act in any manner that may harm others, that may prevent the smooth running of the Session or Milano Cortina 2026. Any Ticket Holder presenting himself/herself in a clearly inebriated state at any entrance point or around the Venue will be refused access to said Venue without reimbursement of his/her Ticket and without prejudice to any further action Milano Cortina 2026 may be entitled to take. Similarly, Milano Cortina 2026 reserves the right to exclude any inebriated person from the Venue;

• Possess, propagate or disseminate messages of an offensive sexist, racist, political, religious, discriminatory, or otherwise illegal or prohibited nature within the Venues and security perimeters;

• Orchestrate or participate to the propagation or dissemination of commercial messages which constitute ambush marketing activities (e.g., concentration of spectators within the same area of the Venue wearing clothing items featuring commercial messages);

• Hold an unauthorised event within or around the Venue, whether of a commercial nature (including so-called ambush marketing) or deployed for campaigning or personal reasons;

• Disrupt or attempt to disrupt the operation of services, in particular technical services, linked to the organization of the Games (in particular by jamming the hertzian broadcasts of an authorized service or by breaking into the computerized or audiovisual systems of Milano Cortina 2026);

• Conduct any commercial activity whatsoever, or offer for sale (free of charge or not), sell or keep articles with the intention of selling such items (including but not limited to, drinks, food, souvenirs, clothing, promotional and/or commercial items and literature), in each case unless prior written authorisation has been given by Milano Cortina 2026, the IOC or the IPC;

• Bring or display flags (current and historical) of, and other items that may be associated with, countries whose athletes are allowed to participate exclusively as individual neutral athletes into any official Milano Cortina 2026 Venues

For safety reasons, placing young children on the shoulders of accompanying adults is prohibited. In case these rules are not followed, any consequences shall be the sole responsibility of the adult accompanying the child.

In the event of any non-compliance with the requirements set out in this Clause 7.1 of the Ticketing Terms and Conditions, the Ticket Holder acknowledges that Milano Cortina 2026 may remove the Ticket Holder, and young child if applicable, from the Venue at any time without reimbursement or any compensation. In such cases, Milano Cortina 2026 also reserves the right to any further action or legal recourse and to cancel any future Ticket of the Ticket Holder who has breached the Ticketing Terms and Conditions.

7.2 Personal belongings - Items formally prohibited from being taken into any Venue

The Ticket Holders are notified that the Venues, including the Venue’s surrounding and any security perimeter will not be providing lockers and each person will be responsible for monitoring and securing their own personal belongings. It is recommended that Ticket Holders do not bring bulky objects (as determined by Milano Cortina 2026 in its sole discretion), or items that may be prohibited items as indicated below.

Access to the Venue may be refused, without reimbursement, to any Person in possession of objects on a list of objects prohibited under applicable legal or regulatory provisions (notably Law no. 88/2003 (Implementing Law Decree no. 28/2003)) or under the Venue Rules. The Ticket Holder must comply with all applicable security laws and regulations within the Venue. Access to the Venues may be refused under the same conditions to the Ticket Holder if they do not comply with any prohibitions or limitations on the use of electronic devices, such as cell phones, laptop computers, portable recorders, portable radios or walkie-talkies, likely to disrupt the operation of services related to the organization of the Games within the Venues.

Ticket Holders are prohibited from transporting into a Venue any firearm, ammunition, dangerous weapon or object, explosive, chemicals or incendiary device. Any Ticket Holder who is found to be in possession of any of the above items will have the items seized, shall be removed from a Venue and may be subject to arrest and/or prosecution by the relevant authorities.

No objects that may cause damage to persons and/or property, or cause disturbance to the regular and orderly execution of a Session (as determined by Milano Cortina 2026 in its sole discretion), may be brought into a Venue.

The following is a non-exhaustive list of restricted items which may not be taken into a Venue (Milano Cortina 2026 reserves the right to amend this list, generally, or in respect of any Venue or Session): food (save for baby food), alcoholic beverages (non-alcoholic beverages are permitted when contained in personal plastic or metal flasks with a maximum capacity of 75 cl per person, as well as baby milk and beverage required for other valid medical reasons), needles (save as required for valid medical reasons), bottle or containers made of glass, cans, tins, and plastic bottles (except personal plastic or metal flasks of up to 75cl per person), sprays or aerosols, including deodorant sprays, animals (save for assistance or guide dogs), firearms weapons (including knives and scissors), illegal drugs, doping substances, other illegal substances, fireworks, firecrackers, poles, flagpoles, sticks, professional photography equipment (e.g. tripods, lenses above 20 cm), bats, umbrellas and other blunt instruments; personal mobility devices and related accessories such as, motorcycles, bicycles, roller-skates, skateboards, or other types of skates (with only essential mobility aids for persons with reduced mobility permitted), electronic transmitting equipment, flags of countries not participating in the Games (flags of countries participating in the Games are permitted provided they are without rigid flagpoles) or of countries whose athletes are allowed to participate exclusively as individual neutral athletes into any official Milano Cortina 2026 Venue, large flags or banners, horns, whistles, drums, rattles, musical instruments, lasers or any other devices that in the opinion of Milano Cortina 2026 may disturb a Session (including disturbance of an athlete’s performance through loud ring tones, music and/or any other inappropriate use of mobile telephones), objects bearing trademarks or other kinds of promotional signs or messages (such as hats, T-shirts, bags, etc.) which Milano Cortina 2026 believes are for promotional purposes, counterfeit products, balls, rackets, frisbees or similar objects, large quantities of coins, lighters, advertising or promotional material of any kind, printed matter bearing religious, political or offensive content or content contrary to public order and/or morality, large objects such as suitcases or bags, and in general any material that Milano Cortina 2026 may deem dangerous or that may cause damage or disruption to a Session (as determined by Milano Cortina 2026 in its sole discretion).Without prejudice to any provision of any applicable Venue Rules, Milano Cortina 2026 will make available on the Milano Cortina 2026 Official Ticket Website lists of prohibited and restricted items to enter any Venue and/or around any Venue and/or any security perimeter, along with exceptions to such lists.

In the event of any non-compliance with the requirements set out in this Clause 7 of the Ticketing Terms and Conditions, the Ticket Holder acknowledges that Milano Cortina 2026 may remove the Ticket Holder from the Venue at any time without reimbursement and without prejudice to any further action Milano Cortina 2026 may be entitled to take, and may cancel any future Ticket of the Ticket Holder who has breached the Ticketing Terms and Conditions. Without prejudice to any action taken by Milano Cortina 2026, Milano Cortina 2026 may confiscate any prohibited item or any equipment disrupting or risking to disrupt the operation of the services related to the organization of the Games that a Ticket Holder has introduced within the Venue and/or within the security perimeter with a view to handling such items over to the relevant authorities.

7.3 Compliance with safety and prevention instructions

In order to enter the Venue and attend a Session, the Ticket Holder must comply with any and all additional security and preventive instructions issued by Milano Cortina 2026, including, as applicable, the Health Protocol (communicated on the Milano Cortina 2026 Official Ticket Website or by any other means by Milano Cortina 2026 which may be modified at any time) and all Venue Rules. Milano Cortina 2026 may refuse entry to a Venue or Session to any Ticket Holder failing to comply with any such instructions, notably the Health Protocol and/or the Venue Rules, including, without limitation, any reasonable demand demands under the circumstances relating to checking a Ticket Holder’s body temperature of the Ticket Holder or to symptoms associated with Covid-19 infection. No reimbursement will be issued in such cases.

7.4 Security checks

Milano Cortina 2026 may at any time perform security checks on the Ticket Holder and on their personal belongings in order to ensure the security of the Session. In case of refusal to submit to any such security check, the Ticket Holder will be removed from the Venue immediately. No reimbursement will be issued in such cases.

7.5 Acknowledgement of the Ticket Holder

The Ticket Holder hereby acknowledges and accepts that attending the Sessions may imply certain inherent risks, dangers or hazards, including but not limited to, risks of COVID-19 or any of its existing or future variants transmission or other infectious diseases, as well as exposure to cold weather.

The Ticket Holder bears sole responsibility for their own safety, for the safety of their accompanied minors under the age of 16 and for supervising their personal possessions.

8. Image rights, photos and recordings

By attending a Session, all Ticket Holders understand and acknowledge that a Session is a public event and that the Ticket Holder’s presence and conduct inside and near the perimeter of the Venue where the Session is occurring are public in nature. The Ticket Holder further understands and acknowledges that they shall have no expectation of privacy with regard to their actions or conduct at the Session and/or Venue.

The Ticket Holder expressly agrees to being photographed, filmed, identified and/or otherwise recorded by Milano Cortina 2026, the IOC, or any third parties authorised by the IOC and/or Milano Cortina 2026, including, without limitation broadcasters, news media organisations, social media networks, international federations, national Olympic committee and other service providers appointed by Milano Cortina 2026; who, without payment, shall have the right to use any such photographs, films or recordings, both during and after the Games, for the maximum duration permitted under the applicable laws or at least until they are in the public domain, in any content format and through any media or technology whether now existing or created in the future and whether such use is commercial or non-commercial, in relation to the celebration and direct or indirect promotion of the Games, the Olympic and Paralympic Movement, Milano Cortina 2026, the IOC and/or the IPC.

The Ticket Holder acknowledges that the IOC and/or the IPC holds various exclusive rights in the Olympic and Paralympic Games (including the Games) and the Session and the Venue and, as the case may be, author’s rights and trademark rights. The Ticket Holder understands that such exclusive rights prohibit the commercial exploitation and the making available to the public of photographs, sound recordings or videos of the Games, the Session and/or the Venue (including on social medias) by any individual or entity not expressly authorised to do so by the IOC and/or the IPC and/or Milano Cortina 2026.

The Ticket Holder may take or record still and moving images and/or sounds within the Venue only for their personal, private, non-commercial and non-promotional use. The Ticket Holder shall not transmit or distribute (or otherwise provide to a third party) any moving images and/or sounds taken or recorded within the Venue over television, radio, the internet (including on social media and by livestreaming), or any other electronic media whether now existing or created in the future with new technology, without the IOC’s prior consent.

Without prejudice to the above, the Ticket Holders hereby assign to the IOC (and/or the IPC, as applicable) the rights they may have in and to the still and moving images and sounds they have taken or recorded within the Venue, solely to the extent necessary and for the limited purpose of enabling the IOC, the IPC to protect and enforce these rights against any unauthorised commercial exploitations of the Games, the Session and/or the Venue. In case such assignment is not permitted under applicable laws, the Ticket Holders hereby authorise the IOC (and/or the IPC, as applicable) to take the actions necessary for the sole purpose of protecting and enforcing such rights against any unauthorised commercial exploitations of the Games, the Session and/or the Venue by any third party and/or the Ticket Holders themselves. This assignment and/or authorisation (as the case may be) is made without further consent from, or compensation to, the Ticket Holder or anyone acting on the Ticket Holder’s behalf, for the entire world and for the legal duration of the corresponding rights.The Ticket Holder is prohibited from taking pictures and videos and from recording audio or making any other recordings in any “Photography Prohibited Area” designated in the Venue and its surrounding areas, as well as in any other restricted areas designated by Milano Cortina 2026, the IOC, the IPC or any other authorized person.

The Ticket Holders hereby assign to the IOC (and/or the IPC, as applicable) any and all rights they may have in and to the still and moving images and sounds they have taken or recorded within the Venue, for the sole purpose of enforcing these rights against unauthorised exploitations of the Games, the Session and/or the Venue. This assignment is made without further authorisation from, or compensation to, the Ticket Holder or anyone acting on the Ticket Holder’s behalf, for the entire world and for the legal duration of the corresponding rights.

The Ticket Holder is prohibited from taking pictures and videos and from recording audio or making any other recordings in any “Photography Prohibited Area” designated in the Venue and its surrounding areas, as well as in any other restricted areas designated by Milano Cortina 2026, the IOC, the IPC or any other authorized person.

The Ticket Holder is prohibited from collecting, disseminating, transmitting or publishing any scores, statistics or other information related to the events taking place within the Venues for any commercial, betting or gambling purpose.

In addition to these Ticketing Terms and Conditions, all other guidelines made available by the IOC or Milano Cortina 2026 through the following website www.olympics.com may apply.

9. Video surveillance

For security reasons, the Ticket Holder acknowledges and accepts that Venues may be equipped with video surveillance cameras. These images may be used for security reasons and, where necessary, take the necessary measures also as required in judicial proceedings against any Person.

In accordance with Clause 12 below, any interested Person has a right of access to such images which may request such access during the specified storage period.

10. Final exit - No re-entry

Unless authorised otherwise by Milano Cortina 2026, any Venue exit is final, and no re-entry is permitted.

11. Ban on unauthorized resale or transfer of Tickets

Ticket Holders acknowledge that tickets may only be validly issued by Milano Cortina 2026 and, as applicable, sold directly by Milano Cortina 2026 via the Milano Cortina 2026 Official Ticket Website or by the Official Hospitality Provider (or by one of its authorised official sales agents, whose list will be published on the Milano Cortina 2026 Official Ticket Website) within the context of hospitality packages.

It should therefore be noted that, under article 1, paragraph 545 of law no. 88/2003 (implementing law decree no. 28/2003), whoever non-rights holder sells admission tickets might be punished by monetary sanction.

Without prior and express authorisation from Milano Cortina 2026 or except in accordance with conditions expressly authorised on the Milano Cortina 2026 Resale Platform, it is strictly prohibited to sell, transfer or offer for sale or transfer one or more Tickets (notably, without limitation, on websites, social medias, or within or in the vicinity of the venues) in any manner whatsoever, whether free of charge or against payment, to a third party other than the Ticket Holders.

By operation of law and without notice or further formality, Milano Cortina 2026 reserves the right to terminate any order relating to Tickets being illicitly resold or transferred. Such orders shall then be cancelled, and the Ticket Holder will be refused entry to the Venue, without prejudice to any civil or criminal action that may be brought against the offender. In such cases, no reimbursement of the Ticket price will be made.

By way of derogation from the aforementioned prohibition, Milano Cortina 2026 has established the Resale Platform for the resale of Tickets between physical person Purchasers. Purchasers may resell their Tickets exclusively via the Milano Cortina 2026 Resale Platform in accordance with the terms and conditions of said Resale Platform.

More generally, and unless with prior written authorisation from Milano Cortina 2026, it is strictly prohibited to carry out any activity relating to the resale, organisation of competitions or lotteries, sale of Tickets in packages (including where the Ticket is an element of a sale associated with any service or supply of goods) and/or any other commercial or promotional activity involving the resale, transfer, winning of tickets for the games and/or which may give the impression that the operator of any such activity is authorised to sell, transfer or offer as a prize tickets and/or hospitality packages for the games and/or, in any other manner, that such operator is authorised or associated with the Games or with Milano Cortina 2026, the IOC, the IPC and/or the Milano Cortina 2026 Official Hospitality Provider. It is recalled that such acts are likely to result in civil and/or criminal action against the perpetrator.

On Location is the exclusive and official hospitality provider in connection with the Games. therefore, no company other than the Milano Cortina 2026 Official Hospitality Provider (and/or as applicable its authorised official sales agents, as listed on the Milano Cortina 2026 Official Hospitality Provider's website), is permitted to commercialise Tickets in combination with products and/or services (such as, for example and without limitation, transportation, accommodation, cultural services, goodies etc.).

In the event of any doubts about the legality of any Ticket and/or about the operator being duly authorized to sell or transfer Tickets for the Games, Milano Cortina 2026 invites any person to contact its customer service department.

12. Business Policy - Conditions for reimbursement

12.1 Advancement or Delay of a Session

The Purchaser acknowledges and accepts that no reimbursement nor compensation of any kind may be demanded in the event of an Advancement or Delay of a Session, notably due to the occurrence of a Force Majeure event or for any other reason.

Advancements or Delays represent an inherent risk of the organisation of the Games, due in particular to the risk of sporting, meteorological or organisational disruptions. Milano Cortina 2026 therefore recommends that all Purchasers of Tickets for more than one Session at different times on the same day ensure that they and/or the Ticket Holder will be able to attend the different Sessions held on the same day, taking into account such risks, including potential delays getting from one Venue to another due to public transport. No claim may be sought or pursued against Milano Cortina 2026 should any Delay or Advancement to a Session cause said Session to overlap with another Session scheduled on the same day.

12.2 Postponement of a Session

If a Session is postponed (a) to a slot for which Tickets have already been sold, Milano Cortina 2026 will automatically reimburse the Purchaser of the Face Value of the Ticket relating to the Session that the Purchaser and/or the Ticket Holder, if any, will be unable to attend; (b) to a slot for which Tickets have not yet been sold, the Purchaser and/or Ticket Holder will have the option of either attending the postponed Session, or requesting a refund of the Face Value of the Ticket.The refund may be requested within 5 days from the notice of postponement. Br> The Purchaser agrees that no fees or sums other than the Face Value of the Ticket may be claimed from Milano Cortina 2026.

12.3 Cancellation of a Session

In case of Cancellation of a Session, Milano Cortina 2026 will automatically reimburse the Purchaser the Face Value of the Ticket. The Purchaser agrees that no fees or sums other than the Face Value of the Ticket may be claimed from Milano Cortina 2026. The Ticket Holder agrees that the Cancellation of a Session shall not confer any other right to any claim nor compensation of any kind against Milano Cortina 2026.

12.4 Suspension of a Session

Subject to resuming the Session on the same day, the Purchaser accepts that no reimbursement nor compensation of any kind may be claimed from Milano Cortina 2026 in the event of Suspension of a Session, whether due to the occurrence of an event of Force Majeure or any other reason.

Suspension of Sessions represent an inherent risk of the Games, due in particular to the risk of sporting, meteorological or organisational disruptions. Milano Cortina 2026 therefore recommends that all Purchasers ensure that they and/or Ticket Holders will be able to attend different Sessions held, as the case may be, on the same day, taking into account such risks, including potential delays getting from one Venue to another due to public transport, and to favour Sessions taking place on different dates. No claim may be sought or pursued against Milano Cortina 2026 should any Suspension of a Session cause said Session to overlap with another Session scheduled on the same day.

In case of Suspension of a Session with Substantial Achievement and a resumption at a later date than the one originally scheduled, the Purchaser of the Ticket shall not be reimbursed and the Ticket Holder cannot attend the resumption of the Session at said later date. No claim may be sought or pursued against Milano Cortina 2026 in such a case. At its discretion, Milano Cortina 2026 may authorize the Ticket Holder to attend the resumption of said suspended Session at a later date on which the Session began (in which case no refund of the Ticket will be made).

In case of Suspension of a Session without Substantial Achievement:
(a) If the resumption of the Session is planned on a later date than the date on which the Session started, on an available slot, the Purchaser (or Ticket Holder) will be able to attend the continuation of the Session using the same Ticket, which will remain valid, or will have the possibility to resell the Ticket for the continuation of the Session on the Resale Platform. Milano Cortina 2026 shall not be liable for any such Suspension and no refund of the Ticket will be made.
(b) If the resumption of the Session is planned on a later date than the date on which the Session started, on a slot for which Tickets have already been sold, the Purchaser will be automatically refunded of the Face Value of the Ticket relating to the suspended Session, in which case the Ticket Holder will not be able to attend.

12.5 Alteration of the format of the Sessions

In the event of a modification to the format of the Sessions, including but not limited to the holding of Sessions without the public or with a limited number of spectators, due to the applicable Health Protocol or for any other reason, Milano Cortina 2026 will communicate to the Purchasers the terms and conditions for either attending the Session (subject to availability) or receiving a refund, if applicable, by means of a communication on the Milano Cortina 2026 Official Ticket Website or by any other means.

12.6 General provisions

Any refund made by Milano Cortina 2026 pursuant to the provisions of clause 12 will only be made to the Purchaser, on the bank account (or onto the credit card used for the purchase, as applicable) used to pay for the Ticket(s) concerned. If it is not possible to make the refund for any reason whatsoever, or if the credit card is no longer valid, Purchasers are invited to contact Milano Cortina 2026 customer service. All reimbursements as provided under sections 12.2(a), 12.3 and 12.4(b) will be made automatically. Reimbursements as provided under section 12.2(b) will be made within a reasonable timeframe, depending on the payment method communicated to Milano Cortina 2026, following the Purchaser’s request for said reimbursement.

Ticket Holders may only be reimbursed if they are able to prove that they are also the Purchasers. Any refund will only concern the Face Value of the Ticket, to the exclusion of any administration costs, fees and/or processing fees or exchange rates fees charged by bank institutions and/or credit card companies, and/or any additional price paid by the Purchaser for any optional product or service, incurred by the Purchaser at the time of purchase of the Ticket(s).

Notwithstanding the foregoing provisions of this Clause 11 of the Ticketing Terms and Conditions, any Person who has acquired a Ticket through an official Milano Cortina 2026 Hospitality Package sold by the Milano Cortina 2026 Official Hospitality Provider agrees that any claim in relation to the holding, Cancellation, Postponement, Advancement, Delay of a Session and/or any other element of the Milano Cortina 2026 official Hospitality Package must be submitted exclusively to the Milano Cortina 2026 Official Hospitality Provider. Milano Cortina 2026 will only process customer complaints and issue refunds to those who have purchased their Tickets on the Milano Cortina 2026 Official Ticket Websites. Ticket Holders from official Milano Cortina 2026 Hospitality Packages are invited to contact the Official Hospitality Provider's customer service department (as indicated by Milano Cortina 2026 Official Hospitality Provider).

In all cases no refund will be made directly at the venue ticket box offices or resolution offices. Any refund due will be processed and issued not later than 1 month after the end of the Paralympic Games.

13. Personal Data

Milano Cortina 2026 undertakes to collect, process and retain all Personal Data of the Draw Participants, ticket Purchasers and Ticket Holders entered on the Milano Cortina 2026 Official Ticket Website and/or the Ticketing App in accordance with the applicable Data protection Laws and Regulations.

Milano Cortina 2026 will use the Personal Data it collects for the purposes of organising and managing the Milano Cortina 2026 Official Ticket Website, Sessions (and access to the Venues), and to keep the Draw Participants, Purchasers and Ticket Holders informed about the results of the Draw, and send them information about their Tickets and the Sessions they are to attend, as well as any practical information, or news about Milano Cortina 2026 and the Games. In addition, Personal Data may be communicated in accordance with the applicable regulations to the judicial or administrative authorities who may request it, in particular for the purposes of fighting fraud and the illicit resale of Tickets.

Further information regarding the collection and processing of personal data are available in Milano Cortina 2026 Privacy Policy, available on the Milano Cortina 2026 Official Ticketing Website. Milano Cortina 2026 invites any Purchaser and Ticket Holder to read and review carefully Milano Cortina 2026 Privacy Policy.

In accordance with the aforementioned principles, the persons concerned by the above-mentioned Personal Data have a right of access, rectification, restricted use, portability and deletion with regard to such data. This right may be exercised at any time by forwarding their request by sending an e-mail to the following address privacy@milanocortina2026.org.

Milano Cortina 2026 will use Personal Data in accordance with its Privacy Policy, available on the Milano Cortina 2026 Official Ticket Website.

14. Ticket cancellation

Any Ticket obtained, offered, transferred or presented for resale, or used in violation of the Ticketing Terms and Conditions, notably Clause 11, will be cancelled without reimbursement and all rights conferred to the Ticket Holder shall become null and void.

Milano Cortina 2026 reserves the right to cancel all Tickets purchased by a Purchaser, regardless of the name of the Ticket Holder, where all such Tickets shall automatically become null and void.

In accordance with Law no. 88/2003 (Implementing Law Decree no. 28/2003), Milano Cortina 2026 reserves the right to refuse access to the Venues and to withdraw entitlement to reimbursement with regard to any Ticket where the Ticket Holder is subject to any administrative or judicial prohibition on entering stadia, or to any Ticket Holder committing offences inside or in the vicinity of the Venues, whether before, during or after a Session.

Any Ticket Holder conducting any commercial activity whatsoever, or offering (free of charge or not), selling or holding articles with the intention of selling such items (including but not limited to, drinks, food, souvenirs, clothing, promotional and/or commercial items and literature) or conducting ambush marketing activities (such as but not limited to the propagation or dissemination of commercial messages as described in Clause 7.1 above) within or around the Venues, without prior written authorisation from Milano Cortina 2026, will see their Ticket(s) cancelled without refund, without prejudice to any other claims Milano Cortina 2026 may bring.

Milano Cortina 2026 will cancel any and all Tickets purchased fraudulently with regards to the payment method used, whether said fraudulent payment method was used by the Purchaser or the Ticket Holder.

15. Sports fraud

For ethical reasons related to the preservation of the integrity of the Games, it is forbidden for any Ticket Holder to engage in, directly or through an intermediary, by any process whatsoever (in particular through the intermediary of an online public communication service), any betting in any form whatsoever (including but not limited to private betting between physical persons) in connection with the Sessions within and/around the Venue. In the event of a violation of this prohibition, Milano Cortina 2026 may take all measures, which may result in the removal of the Ticket Holder from the Venue, without prejudice to any legal or other action that Milano Cortina 2026 may take and the possibility of cancelling any future Ticket of the Ticket Holder and/or the Purchaser.

In order to combat the risks of sports fraud, the Ticket Holder is strictly prohibited from participating in any form of betting at the Venue with regards to the events, results or any aspect of the Session in question, or from using any means of communication in order to transmit sports data intended for betting. In the event of a violation this prohibition, Milano Cortina 2026 may cancel the Ticket of the offending Ticket Holder without reimbursement.

For the purposes of determining whether Ticket Holders are involved in the forbidden activities defined by this Clause 14, any Ticket Holder may be questioned by security personnel at any time.

16. Limitation of liability

The bearer of a counterfeit or cancelled Ticket may not be permitted to attend any Session (subject to Milano Cortina 2026’s sole discretion) and under no circumstances may Milano Cortina 2026 be held liable for any acquisition of a fake ticket or cancelled Ticket. Tickets may only be legitimately acquired from the Milano Cortina 2026 Official Ticket Websites, from the Resale Platform or from the Milano Cortina 2026 Official Hospitality Provider.

Any arrangements relating to travel, accommodation and subsistence in order to participate in a Session remain the sole responsibility of the Ticket Holder, to the absolute exclusion of any responsibility on the part of Milano Cortina 2026, the IOC, or the IPC, even in case of Sessions’ Postponement, Cancellation etc. All arrangements made by the Ticket Holder relating to travel authorization and/or visas with the competent authorities and in accordance with the applicable regulations to travel to Italy remain the sole responsibility of the Ticket Holder, to the absolute exclusion of any responsibility on the part of Milano Cortina 2026, the IOC or the IPC, even in the case of Sessions’ Postponement, Cancellation etc.

The Ticket Holder acknowledges and accepts that the risk of Sessions Delay is inherent to sports competitions and to the Games. The composition of the national teams scheduled to participate in the Sessions and the dates and timings of the Sessions may be modified at any time in response to decisions issued by the administrative authorities or by any member of the Games organising body (included but not limited to Milano Cortina 2026 and the IOC). In any such case, no claim may be sought or pursued against Milano Cortina 2026, the Milano Cortina 2026 Official Hospitality Provider, the IOC, the IPC or the Venue owners.

Anyone involved in the illegal resale of Tickets may be subject, in accordance with the Special Terms and Conditions applicable to it, to sanctions, without prejudice to all other rights and claims of Milano Cortina 2026, the IOC and/or the IPC against the said individual or entity.

• breach of contract by Milano Cortina 2026, unless a direct fault is imputable to Milano Cortina 2026;
• for any business losses, any loss of profit, loss of business, business interruption, or loss of business opportunity and more generally any indirect or unforeseeable damage;
• for any interruptions and/or restrictions to the view of the Session caused by virtue of (i) the position of the seat and (ii) the actions of other Ticket Holders.

Furthermore, Milano Cortina 2026’s liability is excluded to the maximum extent permissible by applicable law, for loss, damage or injury to a Ticket Holder and/or their property, including (but not limited to) any indirect or consequential loss or damage, including (but not limited to) loss of enjoyment or travel or accommodation costs, regardless of whether the loss or damage: (a) would arise in the ordinary course of events; (b) is reasonably foreseeable; or (c) is in the contemplation of the parties.

Notwithstanding any provision in these Ticketing Terms and Conditions, Milano Cortina 2026 and/or the relevant Venue owner does not seek to exclude or limit their liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury caused by Milano Cortina 2026 and/or the relevant Venue owner’s negligence or the negligence of any of their officers, employees or agents; or (c) for any other matter for which it is not possible to exclude or limit liability by law.

Nothing stated or implied in these Ticketing Terms and Conditions will affect the Ticket Holder’s statutory rights or any rights that can’t be excluded under Italian law.

17. Force Majeure

The liability of Milano Cortina 2026 may not be invoked in the event of the non-performance or delayed or partial performance of its obligations resulting from an Event of Force Majeure.

In the event of Force Majeure leading to the total or partial cancellation of the Games, the postponement of the Games, or the holding of the Games behind closed doors or with limited reception capacity on the Venues, Milano Cortina 2026 cannot be held liable.

Any decisions of governmental, administrative or judicial authorities, national or international, associated with the COVID-19 Pandemic or any other pandemic or epidemic will be deemed, without limitation, to constitute an Event of Force Majeure.

18. Independence of the provisions

Should any stipulation of the Ticketing Terms and Conditions be ruled to be invalid or non-applicable by a court or competent judicial authority, the invalidity or non-applicability of any such stipulation shall not in any manner affect the other stipulations of the Ticketing Terms and Conditions, which shall remain applicable.

19. Applicable law and Jurisdiction

19.1 Applicable law

Any dispute arising out of the purchase or use of a Ticket, or which relates to the Ticketing Terms and Conditions, shall be governed by Italian law, without prejudice to any public policy provisions.

19.2 Jurisdiction – Dispute Resolution

In the event of any dispute between Milano Cortina 2026 and a Purchaser or a Ticket Holder relating to the purchase or use of a Ticket or in relation to the Ticketing Terms and Conditions, the Parties shall make every effort to reach an amicable settlement in good faith. To this end, any claim by a Purchaser or a Ticket Holder must be notified in writing, in Italian or English], stating their surname, first name and Milano Cortina 2026 account, and sent to the registered office of Milano Cortina 2026 or by contacting the customer service on the Milano Cortina 2026 Official Ticketing Website.

Should Milano Cortina 2026 and the Purchaser and/or the Ticket Holder be unable to reach an amicable agreement, any dispute relating to the Ticketing Terms and Conditions shall be brought before the competent courts within the jurisdiction of the Courts of Milan without prejudice to any public policy provisions.

19.3 Languages

These Ticketing Terms and Conditions are written in Italian and in English. In the event of a discrepancy between the Italian and English versions of these Ticketing Terms and Conditions, the Italian version shall prevail between the Parties. Only the Italian version will have legal force.

The present specific terms and conditions (the “Specific Terms and Conditions”) apply to optional products that may be offered by Milano Cortina 2026 and/or its commercial partners or service providers (the “Optional Products”) to consumers during the Ticket purchase process on the Milano Cortina 2026 Official Ticket Website. The Specific Terms and Conditions apply to the Optional Products only, without prejudice to the Ticketing Terms and Conditions that remain fully applicable. Unless specified otherwise, the capitalized terms used in these Specific Terms and Conditions have the same meaning as in the Ticketing Terms and Conditions. These Specific Terms and Conditions are subject to the applicable law and competent jurisdiction provisions contained in the Ticketing Terms and Conditions. Milano Cortina 2026 reserves the right to modify and/or add further clauses and conditions to these Specific Terms and Conditions.

1. Optional ticket cancellation insurance

When purchasing their Tickets on the Milano Cortina 2026 Official Ticket Website, Purchasers who are resident in the markets where Allianz ticket cancellation insurance for Milano Cortina 2026 Tickets is available (it being the Purchaser’s responsibility to verify such availability, Milano Cortina 2026 excluding any responsibility in this respect) will be offered the possibility, by checking the appropriate box, to subscribe to an optional insurance policy at the specified cost covering the Tickets included in the Purchaser’s basket. In such case, one policy will be issued to cover all the Tickets purchased in that same transaction. Should a separate transaction be made by the same Purchaser who opts again to for the ticket cancellation insurance, another policy would be issued to cover the additional Tickets.

This Optional Product is offered by the IOC’s Top Partner, Allianz and the corresponding insurance contract will be concluded directly between Allianz and the consumer.

The price of this Optional Product, including any applicable taxes, will be indicated in Euros on the Milano Cortina 2026 Official Ticket Website, and payable together with the price of the Ticket(s) and any other Optional Product(s) selected by the Purchaser.

The Allianz’s Ticket cancellation insurance terms and conditions will be available on the ticketing website at the moment of the insurance purchase.

It is Purchasers’ responsibility to read the Allianz terms and conditions before purchasing in order to be fully informed about policy features, limits and exclusions, Milano Cortina 2026 excluding any responsibility in this respect.

Following the Purchaser’s subscription, Allianz will send to the Purchaser’s email address, as indicated by the Purchaser on the Milano Cortina 2026 Official Ticket Website, a confirmation e-mail with the insurance contract and all required information.

Milano Cortina 2026’s role in relation to the optional insurance policy is limited to offering the Purchaser the possibility to subscribe such insurance policy, any other responsibility being entirely excluded .

Any question or claim in relation to the insurance policy must be directly addressed to Allianz. The contact address will available before the sales process starts.

The Purchaser is informed that he/she benefits from a cancellation right during the withdrawal period as described in Allianz’ relevant terms and conditions.

2. Optional printed Souvenir Tickets provided after the Games

2.1 Souvenir Tickets may be purchased:

i) by the Purchaser, during the Ticket purchase procedure on the Milano Cortina 2026 Official Ticket Website. In this case, Souvenir Ticket(s) cannot be purchased for part of the purchased Tickets but exclusively for all Tickets purchased within the same transaction;

ii) by the Purchaser and/or the Ticket Holder through the Ticketing App, once the Ticket has been purchased. In this case, Souvenir Ticket(s) cannot be purchased for part of the purchased Tickets but exclusively for all corresponding Tickets related to the same Session (including the opening or closing ceremonies) purchased within the same transaction.

2.2 It is expressly reminded that the Souvenir Tickets are exclusively for memorabilia purposes in relation to the Games. A Souvenir Ticket cannot give access to a Venue by any means whatsoever. Therefore, Souvenir Tickets do not entitle to access for any Session (including the opening or closing ceremonies). Only QR codes of the Tickets issued and made available electronically to Ticket Holders on the Ticketing App will provide access to Sessions (including opening or closing ceremonies).

2.3 Souvenir Tickets are delivered by Milano Cortina 2026’s ticketing service provider.

The price of Souvenir Tickets, including shipping costs and any applicable taxes, will be indicated on platform provided under Clause 2.1 above before the Souvenir Ticket purchaser confirms the order, and, if applicable, will be payable together with the price of the Tickets and any other optional product(s) selected, as the case may be, by the Purchaser and/or the Ticket Holder.

Souvenir Tickets will be shipped to the purchaser’s postal address as indicated on the Milano Cortina 2026 Official Ticket Website or the Ticketing App, as applicable. The purchaser may update the shipping address until 21st March 2026.

Souvenir Tickets will not display the name of the Purchaser or the Ticket Holders; however, they will be personalized with the type of ticket (seated or standing) and, if applicable, information regarding block, row, and seat. Souvenir Tickets will be shipped after the conclusion of the Milano Cortina 2026 Paralympic Games.

After having confirmed and paid their Ticket order and, as the case may be, Souvenir Ticket(s), purchasers will receive a confirmation of their order by e-mail.

2.4 The Souvenir Ticket purchaser acknowledges that the right of withdrawal does not apply to orders of Souvenir Tickets in accordance with Article 59(1)(c) of the Italian Consumer Code, which stipulates that: “The right of withdrawal may not be exercised for contracts covering the supply of goods made to the consumer's specifications or clearly personalized”.

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Milano Cortina 2026

The competition venues

Digital and territories communities

Contacts and info

Milano Cortina 2026

The competition venues

Digital and territories communities

Contacts and info

Ticketing Terms and Conditions of Sale of Tickets for the Milano Cortina 2026 Olympic Winter Games and Paralympic Winter Games

SPECIFIC TERMS AND CONDITIONS APPLICABLE TO THE SALE OF OPTIONAL TICKETING PRODUCTS

Milano Cortina 2026

The competition venues

Digital and territories communities

Contacts and info

Milano Cortina 2026

The competition venues

Digital and territories communities

Contacts and info